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15% Off For Your First Order With CODE:15OFF
15% Off For Your First Order With CODE:15OFF

Returen & Refund

 

30-Day No-Reason Return & Exchange Policy
You may request a return within 30 days of receiving your product (14-day cooling-off period applies for the EU, see below for details).

Return Conditions:

  • The product must be in new, unused condition.

  • The original packaging, tags, and accessories must be intact.

  • A valid proof of purchase is required.

Return Process:

  • Contact customer service at service@fahren-veh.com for authorization.

  • Ship the product to the designated address: [Please insert return address].

  • Unauthorized returns will not be processed.

  • (For any return inquiries, please reach out to the email above).

Inspection & After-Sales Service:

  • Upon receiving the product, please inspect it immediately. If you find any of the following issues, please contact us promptly:

    • Product defects or damages

    • Incorrect items received

  • We will verify and resolve the issue as soon as possible.

Non-Returnable Products:

  • Sale items and products marked "Non-returnable" on the product page: These cannot be returned or exchanged.

  • Clearance items: Non-returnable except for quality issues (final sale).

Refund Processing Time:

  • Refunds will be processed within 24-72 hours of receiving the return.

  • Refunds will be issued to the original payment method (credit card refunds may take 1-7 business days to reflect).

Quality Issue Handling:
If you encounter any product defects, please contact our customer service team, and we will resolve the issue quickly.

Exchange Policy:

  • You may exchange for an item of equal value (no price difference required).

Exchange Rules:
✓ Low-priced items: No price difference required.
✓ High-priced items: Price difference must be paid.
✓ Return shipping costs are to be borne by the customer.

Exchange Process:
Recommended efficient exchange method:

  • First, return the original product following the process.

  • Once the return is approved, place a new order for the desired product.

Special Terms for EU Region:
Under EU regulations, you are entitled to:

  • A 14-day no-reason return and exchange right (no explanation needed).

  • The product must be kept in its original condition (as outlined above).

Refund Instructions:

  • Refunds will be processed within 3 business days after receiving the return.

  • After approval, refunds will be issued to the original payment method within 10 business days.

  • Bank processing time may extend this further.

  • (If your refund has not been received after 15 business days, please contact us by email).

2-Year Extended Warranty Service:
Fahren is committed to providing a limited warranty to the original purchaser, demonstrating our dedication to addressing your concerns—regardless of the purchase channel used.
All Fahren products are covered by a 1year warranty (starting from the date of purchase). This warranty applies only to items purchased directly from the Fahren website (Fahren-veh.com) or the Amazon brand store. You can Apply Warrantly here